Support

Support is included from your free start onward — it isn't a package you buy separately, and it doesn't stop once you're live. You reach the people who built the system, not a call centre reading from a script.

Most questions aren't faults. They're a bursar wanting to know where a receipt went, a head teacher setting up a new term, or an office manager who has taken over the books from someone else. We answer those the same way we answer a fault — on the phone, on WhatsApp, or on your screen with you.

Each system has its own desk and its own hours, so whoever picks up already knows the product you're calling about.

One desk per system, the same standard across all of them.
One desk per system, the same standard across all of them.
SmartSchools
Mon–Sat. Term‑start priority line.
smartschools@m-technologiesmw.com
M‑Saris
Mon–Sat. Registration and exam‑period priority line.
info@m-technologiesmw.com
M‑Accounting
Mon–Fri, business hours.
accounting@m-technologiesmw.com
M‑Care Suite
24/7 when claim decisions stop.
care@m-technologiesmw.com
Free‑start customers included
Customers on a free trial or test run get the same desk as paying ones, including setup help and staff walkthroughs. You are not treated differently for not having paid yet.
Severity and response
Anything that stops money moving — fee receipts, supplier payments, claims payment — is severity one and answered within the hour. Everything else is answered the same working day.
Setup and configuration, whenever
The system is straightforward enough to run with minimal training, but if you would rather we set up your structures, rates or rules with you, that call is included at any point — not just at the start.
No charge for asking
There is no ticket budget and no per‑question fee. Training a new member of staff, adding a term, changing a rate — ask as often as you need to.
How to reach us
Phone
During your product's desk hours, answered by someone who knows the system.
WhatsApp
Send a screenshot of what you are looking at — often the fastest way to a straight answer.
Email
Use your product's desk address above; it reaches the same team, with a written record.
On your screen
For anything easier shown than described, we join your screen and walk through it with you.